Frequently Asked Questions
Answers to all your questions about tebaje
From opening an account to making a withdrawal — our detailed FAQ gives you simple, clear answers to every question you may have.
Welcome to tebaje, one of Bangladesh's trusted online betting and casino platforms. In the FAQ section below we have organized the most frequently asked questions from our players into five key topics: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the question you are looking for, please contact our 24/7 live chat support.
Account and Registration
Account and Registration
Opening an account at tebaje takes just a few minutes. Complete the registration with your mobile number, a username, and a password. Your account becomes active immediately after registration and you can start playing right away. The entire process is simple and hassle-free.
tebaje is for players aged 21 and above only. During account registration you must confirm that you are at least 21 years old. Minors are strictly prohibited from using the platform and any such accounts are closed immediately.
No, each person may hold only one account. Creating multiple accounts goes against our rules. In such cases all related accounts may be suspended and bonuses may be cancelled. If you have trouble accessing your existing account, please contact us via live chat.
If you forget your password, use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you still have trouble, get help from our 24/7 live chat.
After logging in, you can update your name, address, and other details from the "Profile" or "Account Settings" section. Changing your mobile number may require verification. Contact live chat support for assistance with changes to sensitive information.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits from bKash to tebaje are generally credited to your account instantly. After the deposit is confirmed, the funds will appear in your tebaje wallet within a few seconds to a few minutes. The minimum deposit amount is ৳100. If there is any delay, contact live chat with your transaction ID.
tebaje currently supports the most popular mobile payment methods in Bangladesh: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for all these methods is ৳100. More payment options may be added in the future.
tebaje's withdrawal process is very fast — funds generally reach your mobile wallet (bKash, Nagad, Rocket, or Upay) within 5 to 30 minutes. It may take a little longer during bank holidays or periods of high traffic. The minimum withdrawal amount is ৳800.
tebaje does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction fees. For the best experience, check your payment app's fee structure in advance.
To deposit with Nagad, first log in to tebaje, then go to the "Deposit" option and select Nagad as the payment method. Enter the amount (minimum ৳100) and complete the payment through the Nagad app or USSD following the instructions shown. Once the transaction is confirmed, your tebaje wallet balance will be updated instantly.
If a withdrawal request is cancelled for any reason, the amount will automatically be returned to your tebaje wallet. You can submit a new withdrawal request. Contact our 24/7 live chat support to find out the reason for the cancellation or to resolve any issues.
Games and Rules
Games and Rules
To bet on a BPL (Bangladesh Premier League) match, log in to tebaje and go to the cricket section. There you will find a list of ongoing and upcoming BPL matches. Various markets are available including match winner, toss, and top run scorer. You can also place bets on ongoing matches through the live betting option. Each market has its own set odds.
tebaje's slot games are developed by world-class game providers such as PG Soft, Pragmatic Play, and JILI. These providers use Random Number Generator (RNG) technology, which determines the outcome of every spin in a completely random and unbiased way. This gives every player an equal chance of winning.
Yes, tebaje is fully mobile-friendly. Simply open tebaje.cam in the browser on any Android or iOS device to access all games, betting options, and payment features. There is no need to download a separate app. Play comfortably on mobile data or Wi-Fi.
tebaje's live casino section offers the chance to play with real dealers. Popular table games available include Baccarat, Roulette, Blackjack, and Sic Bo. Enjoy the authentic experience at live tables from top providers like Evolution Gaming and Ezugi. You can also chat with the dealer through live chat.
RTP, or Return to Player, is a theoretical percentage that indicates how much of the total amount wagered a game returns to players over the long run. For example, an RTP of 95% means that on average ৳95 is returned for every ৳100 wagered. This is an average figure — results in individual sessions may vary. RTP information is usually available in the game's paytable or info section.
Bonuses and Promotions
Bonuses and Promotions
tebaje's welcome bonus is a 120% bonus on your first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives you a ৳1,200 bonus, bringing your total balance to ৳2,200. The wagering requirement for the bonus is 20x — meaning you need to wager the bonus amount 20 times before it becomes withdrawable.
A wagering requirement is the condition that sets how much you need to wager in total before you can withdraw a bonus. For tebaje's welcome bonus this is 20x. So if you receive a ৳1,200 bonus, you will need to wager a total of ৳24,000 (1,200 × 20) to become eligible for withdrawal. The contribution rate may differ across various games.
tebaje's VIP program has three tiers: Bronze, Silver, and Gold. You can move up to a higher tier automatically through regular play and wagering. Weekly cashback rates are up to 0.5% at Bronze, 1.0% at Silver, and 1.5% at the Gold tier.
Weekly cashback is provided as part of tebaje's VIP program. Based on your VIP tier, a set percentage of your net losses for the week is added to your wallet as cashback. Cashback is generally paid at the start of each week. Contact live chat for more details.
Bonus funds can generally be used on most games, however some games may have restrictions when it comes to meeting wagering conditions. The contribution rate towards wagering may differ for certain games or game categories. Use tebaje's promotions page or live chat support to see the full terms of your active bonus.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, tebaje uses SSL encryption technology to keep all your personal information and transaction data secure. Our platform does not sell or share your data with third parties. Read our privacy policy for more details.
Self-exclusion is a protective tool that lets you temporarily or permanently suspend gaming activity on your tebaje account for a set period. To apply, visit our Responsible Gaming page or make a request via live chat. We treat this request with the highest priority.
Gaming addiction is a serious problem. If you or someone you know is affected, you will find helpful information and resources on tebaje's Responsible Gaming page. Our 24/7 live chat support team is also ready to assist with complete confidentiality. Play responsibly.
To support responsible gaming, tebaje allows players to set deposit limits. In your account settings you can set a maximum deposit amount per day, week, or month. Changing this limit may require a waiting period to prevent limits from being raised impulsively.
There are two ways to contact tebaje: 24/7 Live Chat — get instant support in Bengali from any page on the site; and Email — write to [email protected] and we will respond promptly. Support is available around the clock according to Bangladesh Standard Time (BST, UTC+6).
Still have questions?
Contact support
Our Bengali-language support team is with you 24/7. Get instant answers via live chat or send us the details by email.
Contact Us
We are always ready to help with any question or issue.
Live Chat Support
Speak directly with our Bengali-speaking support team from any page on the site. Active around the clock (24/7).
Email Support
For detailed questions, write to us by email. We will reply as quickly as possible.